The table below identifies the appropriate CalUsource resource to contact for help with technical issues, registration, bidding, and contracts.
| TYPE OF HELP | SUPPORT RESOURCE |
|---|---|
| For technical issues or general information on using CalUsource | Contact the GEP* Help Desk at support@gep.com (*GEP is the technology provider of the CalUsource platform.) |
| For general questions related to an RFx event posted on the CalUsource Public Bid Site | Refer to Contact name and email listed directly below the RFx title in the listing on the Public Bid Site.
|
| For questions or assistance related to an active RFx event on which you are currently bidding | Open the RFx in CalUsource and click on the Discussion Forum icon (shown below) to submit a question within the Q&A time period specified in the RFx. The question you submitted will be answered according to the Q&A time period through the Discussion Forum. |
| For questions about contract terms, conditions or contract language. | Open the Contract in CalUsource, and scroll down to the Internal Party section which lists the authoring entity’s key contacts and parties. |